Blinu Help

Last Updated: February 20, 2015
(Superseded Blinu Help dated July 13, 2013)

BLINU GENERAL INFORMATION
SIGNING INTO YOUR BLINU ACCOUNT
PASSWORD RESET
ACCOUNT INFORMATION
PAYMENT INFORMATION/BILLING
SUBSCRIPTION MODIFICATION/CANCELLATION
PRINT SUBSCRIPTIONS
GIFT SUBSCRIPTIONS
TECHNICAL DIFFICULTIES

BLINU GENERAL INFORMATION:

What is Blinu

Blinu is an online subscription service for news publishers. If you recently subscribed to one of our news websites, your credit card statement will show a Blinu charge.

What are the different types of subscriptions you can purchase through Blinu?

Every publication we work with offers a unique subscription package. Many of our affiliates offer a print edition to local subscribers as well as online subscriptions for the website, meaning the articles you read online. Some newspapers also offer an e-Edition (a PDF replica version of the paper), an iPad/iPhone application, and mobile device versions of the newspaper.

While Blinu always will handle the full website version of the paper, we are constantly growing in terms of the other services we offer. Some publications manage their own e-Editions, iPad/iPhone applications, and/or mobile device applications. Please check your records (confirmation emails, billing, etc.) if you purchased or subscribed for these versions of the paper through Blinu. If you subscribed to any of these services through the newspaper, iTunes, or another service provider, Blinu may not be able to answer your billing questions or make changes to your account.

Creating a Blinu Account

If you have not previously used Blinu to access your favorite content online, you will be prompted to create an account to purchase a digital subscription on our affiliate websites. To create a Blinu account, follow these steps:

  • When you see the Blinu prompt (a box that appears on your screen while browsing on the website), click the "Sign in" button to sign up.
  • Select from the list of subscription products available on the following page and click "Sign in".
  • Fill out the required information on the account information page to create your Blinu account and click "Sign in".
  • If you selected a subscription that requires payment, please fill out the name, credit card number, expiration date and billing zip code of the credit card you are using to complete your purchase. Then click "Sign in".
  • You will see a printable confirmation screen detailing your purchase and a confirmation notice will be sent to you via e-mail.
  • Click the "Close" button to continue reading.
  • SIGNING INTO YOUR BLINU ACCOUNT:

    Why Am I Being Asked To Sign Into My Blinu Account Again?

    You will be asked to sign in again if you have changed computers or internet browsers.

    To sign in, follow these steps:

  • Click "Sign In" in the upper right hand corner of the Blinu subscription box.
  • Enter your email address and password and click the "Sign In" button in the lower right hand corner.
  • You are now signed in to your account. Click the "X" in the upper right hand corner of the box and continue reading.
  • Can I Log In On Multiple Devices?

    With Blinu, you can log in on your desktop, laptop, iPad, and other devices. Remember, when accessing online content on a new device, you may be asked to log in again with the email address and password you created when you initially subscribed.

    PASSWORD RESET:

    Resetting Your Password

    To reset your password, follow these steps:

  • Click here.
  • Enter the email address associated with your Blinu account.
  • A link to reset your password will be emailed to you. If you don’t receive an email within a few minutes, please check your spam folder. If this doesn’t work, please notify us.
  • ACCOUNT INFORMATION:

    Updating Your Email Address

    To update the email address associated with your Blinu account, follow these steps:

  • Sign in to your Blinu account with the email address and Blinu password. If you do not remember your password, click here.
  • The screen you see serves as a portal from which you can edit your account information. To change your email address, select "Account Settings".
  • Click "Edit" and enter the new email address.
  • Click "Submit".
  • PAYMENT INFORMATION/BILLING:

    Updating Your Payment Method

    To update your payment information, follow these steps:

  • Sign in to your Blinu account with your email address and Blinu password.
  • The screen you see serves as a portal from which you can edit your account information. To change your payment or billing information, select "Update Payment Information".
  • Confirm that the name and billing zip code associated with your credit/debit card are correct.
  • If you need to replace the credit card on file, enter the new card number and expiration date.
  • Click "Submit".
  • Why is "Blinu" Listed on My Credit Card Statement?

    Blinu is an online subscription service for news publishers. If you recently subscribed to an online news website or your subscription has renewed, your statement will show a Blinu charge.

    Billing Inquiries

    For billing inquiries, please contact Blinu Customer Care via our online form.

    SUBSCRIPTION MODIFICATION:

    Cancelling Your Subscription

    To cancel an online subscription through Blinu, follow these steps:

  • Sign in to your Blinu account with your email address and Blinu password.
  • The screen you see serves as a portal from which you can edit your account information. To cancel a subscription, select "Modify Subscriptions".
  • Select the "Cancel" link on the right side of the screen. This action will set your subscription to cancel at the end of the current billing cycle.
  • Changing Your Subscription Plan

    To convert to a different online subscription, please contact Blinu Customer Care via our online form or by email at info@blinu.com.

    PRINT SUBSCRIPTIONS:

    Why Have I Been Asked to Verify or Update My Print Subscription Address?

    Some Blinu affiliate sites offer discounts for purchasing a combined print and online subscription. In order to grant you discounted online access, we need to confirm that you are an active print subscriber. We do this by matching the home delivery information you gave us when you signed up online with the home delivery information your newspaper has on file. If you have received a notification from Blinu concerning this issue, we have had trouble in this matching process.

    To verify or update your print subscription information, follow these steps:

  • Sign in to your Blinu account with your email address and password.
  • The screen you see serves as a portal from which you can edit your account information. To update your print subscription information, select "Update Print Address".
  • Select "Edit" to update the address and phone number where you receive your publication.
  • Click "Submit".
  • General Print Subscription Questions

    For assistance with your print subscription, contact the publication directly.

    TECHNICAL DIFFICULTIES:

    Why Am I Seeing a Screen That Says ‘Temporary Technical Difficulties’?

    You may be seeing this screen because your third-party cookies are disabled. To avoid seeing this screen, simply enable third-party cookies on your browser. Please refresh your browser after modifying the settings. For instructions on how to enable your third-party cookies or more information on how Blinu uses cookies, click here.

    Can I Block Third-Party Cookies After Completing Registration?

    Yes, you may change your settings back on your browser after registering. Please keep in mind that if you switch computers or clear your browser cookies (some browsers do this automatically), you may encounter the technical difficulties screen again as you proceed on the web site.